Unlock the Hidden Drivers of Performance: Team Dynamics, Leadership Development, and Customer Experience
Speaker. Facilitator. Coach. Human systems thinker.
Trusted by leadership teams, HR professionals, and customer experience champions across industries.
I help leaders and organisations transform how they lead, collaborate, and serve — by making the invisible forces of performance visible.
From emotional intelligence and self-awareness to team trust and relational dynamics, I turn human connection into a competitive advantage.
About Me
Hi, I’m Clive — a facilitator, trainer, Enneagram practitioner and certified team coach based in Cape Town, South Africa.
I support teams and leaders in working more consciously, communicating more clearly, and leading more courageously. I don’t offer off-the-shelf solutions – I work with what’s real in the room.
Whether I’m guiding a team through conflict, helping leaders shift culture, or training people to deliver brilliant customer experiences, my work is about unlocking the power of relational intelligence.
What I do
Leadership & Team Development
Helping leaders and teams build trust, clarity, and emotional intelligence using modalities as Functional Fluency and Transactional Analysis.
Team Coaching
Untangling group dynamics, surfacing the unsaid, and building real cohesion using powerful tools such as Transactional Analysis and the Enneagram.
Customer Experience Training
Training service teams to connect meaningfully and consistently deliver excellence by focusing on both speed and empathy.
How I work
My approach blends proven psychological frameworks like:
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Transactional Analysis (TA) – a powerful tool for understanding human interactions
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Functional Fluency – a model for building emotionally intelligent behaviour
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The Enneagram – I use the iEQ9 assessments to help individuals and teams better understand themselves and others
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Relational Intelligence – turning insight into action for real-world business results
I translate these insights into practical, actionable tools that create real change.
I work in the moment. With real teams. In real time.
Together, we shift how people lead, collaborate, and serve.
Teams become more cohesive. Customers feel the difference. Performance improves, not just in culture, but in bottom-line results.
Everything I do is grounded in your strategy, aligned to your goals, and designed to move your people and business forward.
My background
I’ve always been drawn to human stories– how we connect, grow, and lead.
Before stepping into organisational development, I was an actor, journalist, and creative director. Those early roles shaped how I listen, how I observe, and how I use storytelling as a tool for transformation. Today, story remains central to my work: helping people rewrite the narratives that hold them, or their teams, back.
In the corporate world, I served as Head of People and Development at Old Mutual iWyze, where I also sat on the executive committee. That experience gave me a deep understanding of corporate life – the pressures, the politics, and the potential.
Now, I work as a facilitator, leadership consultant, and accredited team coach, helping organisations unlock better ways of working. I'm the director of ReadyPeople Training & Coaching Consultancy, and I’ve coached and trained teams across South Africa, Europe, and Asia, partnering with companies like Henkel, Tyme Bank, Multichoice, Momentum, The Capital Hotel Group, and AngloGold Ashanti.
I hold a Master’s in Journalism and Media Studies, and am a certified:
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Professional Certified Coach (PCC – ICF)
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Team Coach
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iEQ9 Enneagram Practitioner (individuals and teams)
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TIFF Provider (Functional Fluency International)
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Emotional Intelligence and Transactional Analysis Practitioner
And while my credentials matter, what matters more is how I use them: To help people show up with more honesty, more empathy, and more impact.
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